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Cory Doctorow / 7:36 am Fri, May 31, 2019

Chase credit cards quietly reintroduce the binding arbitration clauses they were forced to eliminate a decade ago

Binding arbitration is a way for corporations to force you to surrender your legal rights as a condition of doing business, relegating you to seeking redress for breaches and harms by going before a paid arbitrator who is in the employ of the company that harmed you, and who almost always sides with their employer. Read the rest

Cory Doctorow / 6:24 am Tue, Apr 30, 2019

Chase's idiotic poverty-shaming "inspirational" tweet, and Twitter users' magnificent responses thereto

Every Monday, some poor "brand ambassador" at Chase has to post a "Monday motivation" tweet aimed at convincing people that one of America's largest, most rapacious banks is actually a cuddly, responsible business whose $12 billion bailout from Uncle Sam was perfectly justifiable and sure to be put to excellent use. Read the rest