Ars Technica reports that a judge ordered Comcast to pay a $9.1 million fine and refund 50,000 customers it tricked into subscribing to a worthless "protection plan."
Washington State Attorney General Bob Ferguson sued Comcast in August 2016, accusing the nation's largest cable company of tricking customers into buying a "near-worthless 'protection plan' without disclosing its significant limitations."
Buying the $5-per-month plan ostensibly prevented customers from having to pay each time a Comcast technician visited their home to fix problems covered by the plan. But in reality, the plan did not cover the vast majority of wiring problems, the AG's lawsuit said. Moreover, Washington state attorneys said that Comcast led customers to believe that they needed to buy a Service Protection Plan (SPP) to get services that were actually covered for free by the company's "Customer Guarantee."
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A number of Bank of America customers have reported that their safe deposit boxes have gone missing. Bank of America doesn't have an answer for them.
From CBS Sacramento:
Susan Nomi says when she went to open her Bank of America safe deposit box of 16 years, the entire box was gone.
That’s where she kept her family’s jewelry and her dad’s coin collection.
“I was in shock; I was just like what happened to my box,” said Nomi.
She says Bank of America can’t explain where her valuables went.
“They don’t have an answer. They don’t have an answer. They say thanks for letting us know,” she says.
Nomi was infuriated, especially considering she is a retired Bank of America employee of 40 years. And she’s not alone. Others have complained that Bank of America drilled their safe deposit boxes without permission or notice.
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