Watch Billie Eilish interviewed by an A.I.

Creative technologist Nicole He modified OpenAI's GPT-2 language model to generate questions for happy mutant pop star Billie Eilish and also write Eilish-esque lyrics. Vogue Magazine published Eilish's answers to the AI's wonderfully odd questions like: "Who consumed so much of your power in one go?" and "Have you ever seen the ending?" Read the rest

A Wechat-based "mobile court" presided over by a chatbot has handled 3m legal procedures since March

The Chinese Supreme People’s Court has just released a report on a "mobile court" pilot program that's been running since March to manage procedures in civil legal disputes through the Wechat social media platform, through which litigants are prompted by an AI chatbot "judge" (with a judicial avatar) to state their cases; the evidence is entered into the blockchain. Read the rest

Survey: corporate execs vastly overestimate customers' satisfaction

A (somewhat dubious) survey of 850 business executives for firms of 500 or more employees "with involvement in the decision making process regarding customer experience in their organization" and 4,500 consumers "who have contacted a brand during the last six months with an enquiry or issue to be resolved" found a vast gap between how satisfied the executives believed their customers were and how the customers felt about their interactions. Read the rest

Why the FBI would be nuts to try to use chatbots to flush out terrorists online

Social scientist/cybersecurity expert Susan Landau (previously) and Cathy "Weapons of Math Destruction" O'Neil take to Lawfare to explain why it would be a dangerous mistake for the FBI to use machine learning-based chatbots to flush out potential terrorists online. Read the rest