If someone wants to steal your phone number -- say, to intercept the two-factor authentication SMSes needed to break into your bank account or other vital service -- they hijack your SIM by impersonating you to your phone company (or by bribing someone at the company to reassign your phone number to them), and this has made the security of phone numbers into a top concern for security experts and telcoms companies, as there are millions of dollars at stake. Read the rest

When Trump FCC Chairman Ajit Pai cheated his way to a repeal of Net Neutrality, he justified allowing ISPs to decide to slow down the services you want to use by saying that doing so would encourage investment in network buildout, saving America from its sad status as one of the most expensive, slowest places to use the internet in the rich world. Read the rest

Late last year, Minnesota Attorney General Lori Swanson sued Comcast for lying and lying and lying and lying and lying to the people of Minnesota, all the time, because Comcast is a garbage company, universally loathed by every person who has ever come into contact with them, with the sole exception of FCC Chairman, noted coward, and former telcoms exec Ajit "Fucking" Pai. Read the rest

Comcast offered to get internet service to (96% of) the good people of Charlemont, Mass in exchange for a $462,123 subsidy; instead, the town of 1300 voted to reject the offer and spend $1.4M to build their own super-fast fiber network. Read the rest

Once again, Comcast is repeating its annual tradition of hiking "broadcast TV" and "regional sports network" hidden fees at a rate far above inflation, typically raising them from $14.50 to $18.25/month, rise of about 25%. Read the rest

If you were living in Massachusetts a few years back, you might remember that Comcast was offering what seemed to be a screaming deal: a $99 lock-in rate plan. I say "seemed to be," because Comcast's advertised $99 price didn't include the cost of renting equipment and the fact that, as we're talking about Comcast here, there were a number of additional fees that could (and often did) appear on a subscriber's bill at the end of the month, for reasons only Comcast understood.

Did I mention that escaping the rate plan set folks back $240 for killing their contract with the company early? No? Well, it totally did. The state's Attorney General, Maura Healey, felt that this was bullshit of the first order. Her office did something about it.

From Gizmodo:

Comcast will cancel the debts of more than 20,000 customers and pay back $700,000 in Massachusetts as part of a settlement with the state’s Attorney General over deceptive advertising. Back in 2015 and early 2016, the cable giant advertised a $99 lock-in rate for plans that didn’t include equipment costs and had additional fees that could be jacked up at any time.

As part of Comcast's settlement with the state, they'll be forced to fork over refunds to anyone who paid the $240 early termination fee. They'll also be forced to forgive all outstanding unpaid early termination fees and related late fees that Massachusetts consumers incurred between January 2015 and March 2016. Comcast fully cooperated with the AG’s investigation. Read the rest

The American Cable Association (ACA) represents 700+ small/medium US cable operators; they've written to the Assistant Attorney General calling for an "immediate" antitrust investigation into Comcast's business practices, a call that was supported by Donald Trump in a tweet. Read the rest

Comcast Xfininty's login page had an easily found bug that allowed anyone to gain access to the partial Social Security Numbers and partial home addresses of over 26.5 million customers. Read the rest

Comcast is America's perennial most hated company, so it's hard to imagine how it could get even less popular, but you've got to give the company credit: on the way to growing to never-seen size and profitability, it continues to lead its ever-more-unpopular industry in customer dissatisfaction! Read the rest

If you move into a new place and start service from Comcast -- increasingly the only way to get internet service in many places -- the company will often charge you a $90 installation fee, even if the previous occupants had already installed Comcast service, and even if you buy and set up your own modem. Read the rest

Comcast is a perennial winner of national polls for the most hated company in America, and the bigger it gets, the worse it gets: back in 2011, the Obama administration let the company swallow NBC Universal, teeing it up to powerfully benefit from the destruction of Net Neutrality under Trump; now Trump is poised to let the company buy Fox and Sky, making the company bigger and more powerful. Read the rest

Comcast has found a new way to stem "cord-cutting" (cutting off your cable TV subscription in favor of subscription services like Netflix, or, as in my case, in favor of giving up on watching TV altogether); in markets where they are a monopoly or duopoly, they will reserve their highest-speed internet offerings for customers who agree to pay extra for cable channels that they don't want or need -- if all you want is internet access, Comcast will relegate you to its slow lanes. Read the rest

Washington state is in the midst of suing Comcast over misselling of its "Service Protection Plan," a nearly useless insurance plan that was sold as a way to avoid having to pay fees for faults in your Comcast cable infrastructure. Read the rest

Back in 2014, Comcast was desperately trying to stop the FCC from bringing meaningful Net Neutrality regulation to the web, and they laid out a suite of promises about their future conduct, with or without the rules, including a promise not to introduce internet slow lanes that publishers who wouldn't pay bribes would be stuck in, while their spendier competitors would be able to reach Comcast subscribers faster. Read the rest

The telcoms industry has aggressively lobbied state legislatures to pass laws banning cities from setting up their own internet infrastructure, even in places where there is no broadband, exacerbating the high prices and poor service that Americans pay for their internet. Read the rest

Comcast enjoys an effective monopoly over internet service in Vermont and it's about to get an 11-year extension to its permit to use billions of dollars' worth of public rights of way in the state, and in return, the state has asked Comcast to roll out at least 550 miles of new cable for "under-served" Vermonters over the 11 years. Read the rest

Surprise: Comcast is accused of overcharging customers. A class-action lawsuit in California alleges the telecommunications company falsely advertises its prices for services by tacking on hidden fees.

Via Streaming Observer:

According to the class-action lawsuit, Comcast has hidden fees they call the “Broadcast TV Fee,” which has increased from $1.50 a month in 2014 to $6.50 today, and a fee known as a “Regional Sports Fee” that has risen from $1 to $4.50 since 2015. Comcast has increased the fees even for customers who signed multi-year contracts for fixed monthly rates, sneaking in the fee increases after signing.

Comcast's lawyers tried to get the lawsuit thrown out of court by arguing that the hidden fees can be found in the “Subscriber Agreement” and “Minimum Term Agreement” portion of the customer contract. However, as Streaming Observer points out, these portions of the contract "do not specifically state that the media giant will charge a Regional Sports Fee or Broadcast TV fee."

The judge didn't buy it. From his order:

The motion to dismiss the breach of contract claim is denied. The plaintiffs have alleged the existence of a valid contract, which was created when [Comcast customers Dan] Adkins and [Christopher] Robertson submitted their order for Comcast services through Comcast's website. It is plausible to infer from the complaint that, by clicking "Submit Your Order," Adkins and Robertson agreed to pay Comcast's advertised price, plus taxes and government-related fees, in exchange for the services Comcast offered them. It is also plausible to infer from the complaint that Comcast breached its agreements with the plaintiffs when it sent them bills charging them Broadcast TV and/or Regional Sports Fees (alleged to be neither taxes nor government-related fees) in excess of the agreed-upon price, and when it subsequently sought to raise the amount of the fees.