bad customer service Incredible AT&T chat transcript with terrible customer support specialist Mark Frauenfelder
machine learning Disney, Netflix aggressively hiring AI Content Scabs amid writer/actor strike Thom Dunn
security Attribution is hard: the incredible skullduggery used to try to blame the 2018 Olympic cyberattack on North Korea Cory Doctorow
mistakes Lawsuit: "pivoting to video" was a disaster led by Facebook's cooked viewing data Rob Beschizza
Boing Boing Gadgets Amazon's useless "transparency reports" won't disclose whether they're handing data from always-on Alexa mics to governments Cory Doctorow
scholarship Machine learning system can descramble pixelated/blurred redactions 83% of the time Cory Doctorow
Technology If adblocking is dead, the future is brandblocking–and less appetizing things, too Rob Beschizza
health Safe Patient Project: searchable spreadsheet tells Californians whether their doc is on probation, and why Cory Doctorow
nsa Congress passes USA Freedom Act, the NSA 'reform' bill. What does it mean for your privacy? Trevor Timm
corruption DEA reveals "parallel construction" techniques the "taint team" uses to disguise its reliance on NSA surveillance data Cory Doctorow
John McAfee John McAfee dumps VICE after photo metadata reveal; "Obviously, legal proceedings are under way." Xeni Jardin
