customer disservice Hilarious but horrifying tale of a misconfigured Dell workstation and dismal customer support Rob Beschizza

cyberattack Dell reset all Dell.com customer passwords 5 days after cyberattack, didn't bother telling customers at the time Xeni Jardin

servers The best 2 seconds in the history of reviewing servers Rob Beschizza

thinking machines Dell's making great laptops again Rob Beschizza

scada Dell apologizes for preinstalling bogus root-certificate on computers Cory Doctorow

tls Not just Lenovo: Dell ships computers with self-signed root certificates Cory Doctorow