After taking over Whole Foods, Amazon is now launching a new, more mainstream chain of grocery stores, according to Business Insider. And it makes me wonder why, when they haven't yet mastered the managing of Whole Foods. At least not when it comes to keeping their markets stocked. In fact, it's incredible how consistently empty their shelves are.
Ever since Amazon took over the "natural" food grocery store, I started noticing walls of shelves with gaping holes where food should be, and oftentimes even entirely without food. It was so surprising that I took photos several times throughout the year to text to friends. I do like the fact that they've lowered their prices, which has seduced me into coming into the store in the first place (I used to avoid the market for their astronomical prices), but it's frustrating to go in with the idea of buying some eggs only to find there aren't any uncracked ones left.
So what's the problem?
Via Business Insider:
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Business Insider spoke with seven Whole Foods employees, from cashiers to department managers, who asked to remain anonymous for fear of retribution.
Order-to-shelf, or OTS, is a tightly controlled system designed to streamline and track product purchases, displays, storage, and sales. Under OTS, employees largely bypass stock rooms and carry products directly from delivery trucks to store shelves. It is meant to help Whole Foods cut costs, better manage inventory, reduce waste, and clear out storage.
But its strict procedures are leading to storewide stocking issues, according to several employees.