An American Airlines steward is suing the airline, claiming that a colleague assaulted her during a flight and that it refused to address her complaints. A lawyer representing the airline, as quoted by USA Today, says that she had it coming: it is "not liable because Plaintiff caused or contributed to cause the harm".
An American Airlines flight attendant who says she was dragged down the aisle by her scarf by a fellow crew member has sued the Dallas-based carrier for failing to investigate the July 2016 brawl or take actions to ensure her safety.
In her lawsuit, filed Friday in federal court and obtained by The Dallas Morning News, Kathy Ida Wolfe says another flight attendant, Laura Powers, "maliciously dug her fingernails into my arm, and slammed the door of a beverage cart on my arm" and later "grabbed my scarf, choking me, and dragged me in the aisle and in front of the passengers."
Alas, there's no video of the "brawl." Dallas News has more:
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Wolfe, of Irving, said she followed American's procedures by reporting the attack to the captain, other flight attendants and the flight service manager.
"I also reported the assault and battery to legal authorities after American Airlines failed to investigate and/or take action to ensure my safety," she said in the lawsuit, which was initially filed in June in Tarrant County district court.
During boarding, a Delta passenger noticed that he'd just sat in a seat covered in shit. The shit was all over his leg. Delta's stewards gave him a paper towel and a mini bottle of gin to clean himself with, and made it clear they wouldn't be cleaning the shit off the seat.
The gate agent called a manager, who [passenger Matthew] Meehan described as confrontational, while he was trying to remain calm and “not get kicked off the plane.” “I tell her what happened and she said, ‘If the cleaning crew didn’t do their job, that’s not my problem. What do you want me to do about it?’” Meehan alleges. “Very confrontational, like, so what? So I said, ‘Can we get that cleaned up so I can sit down?’ So she says, ‘Sir, it’s almost time for that plane to leave. You can sit in your seat or you can be left behind.’”
Meehan and the manager realized he wasn’t the only passenger upset about this. “At that point, four or five other passengers had gotten up and out of their seats as well, standing at the flight attendant area in front in protest and wouldn’t sit until it was cleaned,” he says. To avoid causing a commotion, the manager had someone clean that area with paper towels. “To my knowledge, they did not use any kind of sanitizing solution, and I was supposed to be OK with that because she quote unquote, cleaned it.”
A whole new meaning to the term "Business Class". Read the rest
A new facial recognition technology screening system will soon be used on some travelers who pass through Los Angeles International Airport (LAX). Read the rest
The Air Carrier Access Act, written back in 1986, was kind of lazy in how it defined ‘what a service animals is, to the point where almost anything goes. As such, there’s been a whole lot of folks of late bringing their animals on board of airplanes claiming that they’re emotional support animals. This peacock is an example of that sort of thing. Maybe some help calm their owners on what would be a harrowing in-air experience, without them. But for individuals with verifiable medical conditions who have been given specially-trained psychiatric service animals to help them better navigate their lives, it’s a serious pain in the ass.
With travelers and airlines alike getting tired of people attempting to bring their ‘comfort’ and ‘support’ animals on flights with them, the idea of bringing along an animal for legitimate medical reasons, even one that comes with documentation from a doctor or mental health professional, can cause a lot of unnecessary stress and anxiety. That’s not OK. It’s a problem that can be especially prevalent with veterans afflicted with PTSD. Many rely on their service dogs to ground them during a flashback, make them feel like someone is watching their back in public places or wake them from reoccurring nightmares. It's not the sort of tool that you want to leave at home when you travel.
Thanks to a pair of new registries currently in development, the epidemic of false service animals that’s cropped up in the news of late could come to an end while, at the same time, helping those with a legitimate medical need to have their prescribed pooches with them on a flight do so, with less hassle. Read the rest
Documents obtained by CNN outline a plan to eliminate TSA security screenings at more than 150 small and medium sized airports that mostly service planes with 60 seats or fewer. Read the rest
Singapore Airlines just launched the longest nonstop commercial flight route in history -- 20 hours between New York City and Singapore. On the other side of the coin though is the shortest international commercial flight in the world: Anguilla Air Services' 12-mile route in the Caribbean between Saint Martin's Princess Juliana International Airport (SXM) and Anguilla's Clayton J. Lloyd International Airport. Flight time is 10 minutes. Meanwhile, the shortest domestic commercial flight is from Westray to Papa Westray, Scotland. From CNN:
A narrow stretch of water separates the Orkney islands of Westray and Papa Westray, off the north coast of Scotland. Scottish airline Loganair has been running an air bridge between these two tiny Scottish islands for around 50 years, making it the shortest nonstop regular flight anywhere in the world.
The flight, operated by a Britten-Norman Islander eight-seater aircraft, takes just over a minute, but on occasions has been as short as 53 seconds, depending on tail wind.
"This route is used mainly by the people of the Orkney Islands going about their daily routines," says Andy Thornton, Loganair's director of flight operations. "It is used by teachers, the local police officer, the banker and children going to school. However it is also a keen route for tourists and aviation enthusiasts."
"A 10-minute flight? World's shortest airline routes" (CNN) Read the rest
This baggage handler looks like she's been at her job for a long time, effortlessly tossing luggage down the slide as if they were bags of marshmallows. Hopefully, marshmallows are what's in that luggage because anything else is likely to break.
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Delta airlines gave a passenger a free apple as an on-flight snack. She took it off the plane, failed to declare the agricultural contraband, and was fined $500 by U.S. Customs and Border Patrol when they found it in her bag.
She said the customs agent pulled out the apple in the plastic bag with Delta's logo on it.
Tadlock said she had just received the snack from the airline and asked if she could throw it out or eat it. She said the agent said no, and handed her a $500 fine instead.
"He had asked me if my trip to France was expensive and I said, 'Yeah.' I didn’t really get why he was asking that question, and then he said 'It’s about to get a lot more expensive after I charge you $500,'" Tadlock said.
The sheer malicious smugness really makes it. Read the rest
United Airlines barred Dexter, an emotional support peacock, from boarding a flight at Newark International Airport on Saturday. From the Washington Post:
United Airlines confirmed that the exotic animal was barred from the plane Saturday because it “did not meet guidelines for a number of reasons, including its weight and size.”
“We explained this to the customer on three separate occasions before they arrived at the airport,” an airline spokeswoman said in a statement Tuesday to The Washington Post...
The peacock’s owner, who was identified by the Associated Press as Ventiko, a photographer and performance artist in New York, told the news agency that she bought the bird its own ticket.
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The US defense contractor AECOM is known to operate a mysterious, classified airline called Janet that mostly flies between a terminal at Las Vegas's McCarran International Airport and the Nevada National Security Site, including Area 51. Janet's fleet includes a half-dozen Boeing 737-600s and five executive turboprop planes. Of course those planes need flight attendants to bring coffee, tea, and milk to the Men in Black. (The ETs prefer to fly their own craft.) Sound like fun work? Well, AECOM is hiring flight attendants! The job description sounds rather traditional except for this key requirement: "Must qualify for and maintain a top secret government security clearance and associated work location access. "
"Flight Attendant, Las Vegas, Nevada" (AECOM via Mysterious Universe)
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The NAACP issued a warning today advising black people not to travel on American Airlines due to a "pattern of disturbing incidents" reported by African-American passengers and unique to the carrier.
...booking and boarding flights on American Airlines could subject them disrespectful, discriminatory or unsafe conditions. This travel advisory is in effect beginning today, October 24, 2017, until further notice.
The series of recent incidents involve troublesome conduct by American Airlines and they suggest a corporate culture of racial insensitivity and possible racial bias on the part of American Airlines.
1. An African-American man was required to relinquish his purchased seats aboard a flight from Washington, D.C. to Raleigh-Durham, merely because he responded to disrespectful and discriminatory comments directed toward him by two unruly white passengers;
2. Despite having previously booked first-class tickets for herself and a traveling companion, an African-American woman’s seating assignment was switched to the coach section at the ticket counter, while her white companion remained assigned to a first-class seat;
3. On a flight bound for New York from Miami, the pilot directed that an African-American woman be removed from the flight when she complained to the gate agent about having her seating assignment changed without her consent; and
4. An African-American woman and her infant child were removed from a flight from Atlanta to New York City when the woman (incidentally a Harvard Law School student) asked that her stroller be retrieved from checked baggage before she would disembark.
In order to help American Airlines adapt to the reality of changing circumstances, I've made a slight change to their logo and name to better represent their preferred customer base. Read the rest
The U.S. government's ban on laptops and other large electronic devices in the cabins of flights from Saudi Arabia to the United States has been lifted, Saudi Arabian Airlines confirmed today. Read the rest
When you got it... flaunt it.
"As we eavesdrop on these odd couples trying to outflaunt each other, we hear everything that has to be said about Braniff (International airlines)," wrote famed designer and adman George Lois of his 1968 campaign for . "We also imply that you might bump into a celebrity or two on a Braniff flight...They are not idealized celebrities—they are famous people who are portrayed as lovable extroverts, combined to radiate a surreal kind of believability."
(r/ObscureMedia and Dangerous Minds)
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All airlines have their share of customer service problems, and Southwest is no exception. But they seem to be better than most (two free checked on bags, no charge for changing flights), and they just announced that they will no longer overbook its flights, bucking a widespread airline practice.
From CNN Money:
Southwest is taking it one step further and plans to end overbooking outright by May 8, spokeswoman Brandy King said. The carrier joins JetBlue, which has long advertised that it doesn't overbook flights.
It's standard practice for airlines to sell more tickets than there are seats in anticipation of no-show fliers.
When a flight is overbooked, federal rules require that airlines first check to see whether anyone will give up his or her seat voluntarily. Airlines control how much they offer to pay, though they usually shell out a travel voucher toward a future flight or a gift card.
Image by aeroprints.com, CC BY-SA 3.0, Link Read the rest
Et tu, American Airlines?
Just weeks after a shocking video surfaced of a United Airlines passenger being violently dragged off a flight for refusing to give up his seat, a new video shows an intense confrontation between American Airlines employees and passengers, including a woman holding a baby stroller.
Surain Adyanthaya is credited with capturing the video, and says it happened on American Airlines flight 591 from San Francisco to Dallas.
The video was posted to r/dallas, and started to go viral even before the flight landed at DFW.
The original Reddit poster says he was told it started over how a flight attendant dealt with a young mother who was trying to store a stroller in an overhead bin.
Jalopnik watched it, so you don't have to:
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The video starts with the woman already crying at the front of the airplane, holding a child in her arms and asking for her stroller back. You can hear another upset passenger say he’s “not going to sit here and watch this...” before making his way to the front of the plane to confront the flight attendants and ask for the name of the employee that allegedly hit the crying woman.
[NSFW: violence] This man's suffering is not a joke. United customer service is a joke. Background.
(United parody logo by @skolanach) Read the rest