Mother forced to pay United extra $150 to lose her son

United Airlines reportedly ignored internal policies and allowed an unaccompanied minor to travel internationally alone. After charging the mother an unforeseen $150, to ensure the child arrived safely, a night of panic ensued as United placed the teenager on the wrong flight to the wrong country.

Business Insider:

A United representative told Business Insider that a 14-year-old flying alone typically wouldn't be allowed when there's an international connection involved. However, because the ticket was sold by SAS, which considers children 11 and under to be minors, the check-in agent decided to allow the teenager onto the connecting flight with the airport escort service.

The paperwork that the 14-year-old was given had the correct flight information on it, but there was a gate change between when it was printed and when he arrived at Newark for the connecting flight. A Eurowings plane, Flight EW1113 to Düsseldorf, was sitting at the gate at that point.

The United representative said the Düsseldorf flight was ready to leave, awaiting one more passenger, who had a similar name as the boy. They were preparing to close the doors, calling the passenger's name, when the person escorting the boy heard the announcements, assumed it was supposed to be him, and rushed him onto the incorrect plane.

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United Airlines staffer pretends bag is too big for carry on

A passenger's bag slides into a United Airlines test compartment with ease, but the employee pulls it out, then sets it down on the test compartment at an angle to prevent it from going in. He shrugs and says "Rules are rules." Why is this staffer purposely stressing out a passenger? Years ago United staff had a reputation for treating their customers with snide contempt. In more recent times they seemed to be on a path of rehabilitation, but institutional sociopathy has crept back. Read the rest

Grounded United plane waits 30 minutes to evacuate overheated infant

[UPDATE 6/27/2017 4:42pm PT: A representative on behalf of United Airlines emailed Boing Boing with a statement:

"This should never have happened. We are profoundly sorry to our customer and her child for the experience they endured. We are actively looking into what happened to prevent this from occurring again. The pilot returned to the gate as our crew called for paramedics to meet the aircraft. Medical care was provided to the child within 16 minutes of the Captain’s call for paramedics."]

It was hot in Denver on Thursday, the day Emily France and her infant son were stuck aboard a United Airlines jet idling on the runway. After two hours inside the sweltering cabin, the baby became overheated and had trouble breathing. France asked for an ambulance and for the captain to let her and the baby off the plane immediately, but United kept her on the plane for another 30 minutes. “They couldn’t evacuate us," France told the Denver Post. "It was chaos. I really thought my son was going to die in my arms.”


France planned to fly with Owen to El Paso, Texas, to join her husband, an astrophysicist, for a rocket launch.


Owen struggled in the heat, France said.

“His whole body flashed red and his eyes rolled back in his head and he was screaming,” France said. “And then he went limp in my arms. It was the worst moment of my life.”

France and other passengers begged for an ambulance.

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Watch bizarre video: United Airlines employee pushes 71-year-old to floor, leaves him motionless

This is such a bizarre video that just surfaced on YouTube of a United Airlines employee at George Bush Intercontinental Airport in Houston pushing a 71-year-old man to the ground, and then walking away. The man, passenger Ronald Tigner, was left motionless on the ground as people walked past him.

Tigner, a Houston lawyer, had walked up to the employee, trying to get help with his boarding pass, which was illegible and therefore not allowing him to go through security checkpoint. He was hoping to get another boarding pass that was legible.

According to The Washington Post:

Tigner went back to the United ticketing area and tried once more to get a new ticket, the lawsuit states. Two United employees, Alejandro Anastasia and Ianthe Phillips-Allred, allegedly refused to help Tigner, laughing and cursing at him, the lawsuit states.

Tigner’s attorney, William Hoke, told KPRC that when Tigner asked Anastasia for a new ticket, he replied with a smile, saying, “Can’t you see I’m busy?”

Tigner then told Anastasia to “wipe that smile off your face,” Hoke said, to which Anastasia responded with an obscenity.

Then, Anastasia “suddenly, unexpectedly and violently injured” Tigner, the lawsuit alleges.

After being pushed down to the ground, it took about a minute before someone finally helped him – and the good samaritan did not work for United Airlines. She was another passenger as well as a nurse.

In response to the video, United released a statement to KPRC saying it is “disturbed by the completely unacceptable behavior shown in a video of a customer and a former United employee.”

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Gentleman in red MAGA cap disrupts flight

It's hard to tell what's going on here with all the shouting, but a passenger was posting live updates about an irate gent's antics on this United flight from Shanghai:

Already delayed an hour coming out of Shanghai to EWR when an older man in my row with a "Make America Great Again" hat decides to make a ruckus and delay everybody else. He insists that, because he couldn't get an upgrade, he's entitled to all three seats next to him even though they're assigned to somebody else.

Captain, crew, and airport staff come over. Man threatens that they'll have to drag him off the plane.

He finally relents, but not before berating some female passengers and crew, calling one passenger "Hillary" (lol) and "lesbian".

Props to the United 87 crew for handling it professionally.

update: Still haven't left yet. Everybody is standing, calling him an asshole, and urging him to leave.

update 2: Police have arrived to applause

update 3: Crowd is really giving it to him.

In English and in Chinese. Some people are really funny

Been asked to deplane

Update 4: Haven't reboaded, but he is finally escorted off the plane. Crowd is pissed and chanting "Lock him up"

Update 5: Finally reboarding and will get there 7 hours late, but we'll get there.

Probably thinking that I'm hungry, the older Chinese lady (who can't speak any English) sitting next to me offered me a cookie.

Update 6: Landed at SFO. waiting for a crew change and to get turned around to EWR.

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