Elena Botella worked at Capital One -- one of the US's leading issuers of subprime credit-cards -- for three years; in a fascinating first-person account, she describes how Capital One's youthful, smart, principled and caring staff created a culture in which the lives they were ruining were replaced by obfuscating jargon and interesting mathematics puzzles. Read the rest
"I just love to solve problems": how people who work at predatory lenders avoid thinking about the pain they inflict
