I took a Shared Lyft home the other night, rather than waiting for the bus. There were two other passengers in the car when I got in — a woman in the backseat, and a man in the front. The man was dropped off first, about a mile from my own place. And as soon as he got out of the car, the inside filled up with one of the worst-smelling farts I've ever experienced in my life. I looked around the car, but neither the woman, nor the man driving, seemed to respond to this wretched scent.
So I tweeted about it.
Hi @Lyft how do I report the shared passenger on this ride who just let rip the hugest grossest fart right as he got out of the car
— This Is Not A Thom Dunn T-Shirt (@thomdunn) January 31, 2020
To be clear, I wasn't trying to be a narc; I was just a little buzzed, and I thought it was funny. But as the saying goes, "The road to Hell is paved with jokes on Twitter."
To their credit, Lyft responded. And to my surprise, they were surprisingly helpful.
Thank you for letting us know. We're still happy to look into this with the date and time of the ride and a description of the other rider. Please send us a DM with the phone number, email address, and full name associated with your Lyft account. We're happy to help! https://t.co/SXpdictw1A
— Ask Lyft (@AskLyft) January 31, 2020
We moved the conversation to DMs, and I shared some details on the ride. Read the rest