UPDATED: Charter broke its broadband promises to New York State and "gaslighted" about it, now it might lose its license

Update: New York State has revoked its approval of the Charter/Time-Warner merger and has ordered the company to finalize plans to sell off the Time-Warner assets within 60 days.

When Charter merged with Time Warner Cable, it promised the state of New York that it would expand its broadband network. It didn't actually do that, though it continued to report great progress on the project, which was a lot cheaper than actually making progress. Read the rest

Charter told a family their new house was ready for internet, then sent them a $16,000 bill to activate it

Oh, Charter: Chad Pierce and his family bought a house in Newaygo, Michigan, but first they called their local cable monopoly, Charter/Spectrum, and confirmed verbally, online and in writing that the new house could get internet access. Read the rest