Charter's new way to be terrible: no more prorated cancellations

Charter isn't America's most hated company, but that's only because Comcast is so next-level terrible that they distort the leaderboard; nevertheless, Charter tries hard! Whether it's slashing billions from network outlays while raising prices way ahead of inflation or lying so egregiously that they get kicked out of New York State, Charter is relentless in its pursuit of ways to be a shitty, shitty company. Read the rest

Fool me twice: New York State commutes Charter's death sentence after Charter promises to stop breaking its promises

Back in September 2018, the state of New York ordered Charter to leave: the company had made a bunch of promises about investing in high-speed broadband for New Yorkers as a condition of approval for its acquisition of Time Warner Cable, and then it lied like crazy, defrauding the state and attracting a $172.4M penalty (the largest penalty ever paid by a US ISP); since then, the company has been begging New York state to commute its death sentence and give it another chance. Read the rest

Record companies sue Charter because providing high-speed internet contributes to piracy

A new complaint against Charter Communications filed on Friday by Sony, Universal and Warner asks for legal redress for Charter's alleged failure to disconnect people repeated accused of copyright infringement; the complaint specifically lists the provision of a higher-speed tier of internet service as evidence that Charter was profiting from infringement. Read the rest

Charter slashes network spending by $2B, but makes up for it by charging its customers more

When Trump FCC Chairman (and former telcoms executive) Ajit Pai murdered Net Neutrality, he told us the slaughter was necessary, otherwise the ISPs wouldn't invest in their networks. Read the rest

Charter will pay $174.2m for defrauding New Yorkers over data speeds, the largest settlement ever paid by a US ISP

Charter-Spectrum has settled a lawsuit brought by the New York Attorney General that accused the company of defrauding New Yorkers through false advertising about the data-speeds they could expect from their plans (among other things, the AG accused Charter of supplying customers with modems that were too slow to attain the speeds they'd paid for). Read the rest

UPDATED: Charter broke its broadband promises to New York State and "gaslighted" about it, now it might lose its license

Update: New York State has revoked its approval of the Charter/Time-Warner merger and has ordered the company to finalize plans to sell off the Time-Warner assets within 60 days.

When Charter merged with Time Warner Cable, it promised the state of New York that it would expand its broadband network. It didn't actually do that, though it continued to report great progress on the project, which was a lot cheaper than actually making progress. Read the rest

Charter told a family their new house was ready for internet, then sent them a $16,000 bill to activate it

Oh, Charter: Chad Pierce and his family bought a house in Newaygo, Michigan, but first they called their local cable monopoly, Charter/Spectrum, and confirmed verbally, online and in writing that the new house could get internet access. Read the rest