Disneyland's laundry used "gamification" as an "electronic whip," leading to worker stress and injuries

A non-negotiable feature of Disneyland's 2008 contract with Unite Local 11 -- which represents the laundry workers who clean linens from the resort's hotels and restaurants -- was a new "work-tracking" system that used "gamification" to display realtime signals about each worker's productivity on public leaderboards, colorcoded with the slowest workers' names in red, as well as color-coding indicators on individual machines to indicate whether they were underperforming. Read the rest