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  • car rentals Car rental nightmare shows how Hertz oversells inventory and extorts stuck customers Rob Beschizza
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  • customer disservice Hilarious but horrifying tale of a misconfigured Dell workstation and dismal customer support Rob Beschizza
  • $15/hour America's obsession with tipping of course has racist roots Thom Dunn
  • customer disservice Bars and restaurants can charge you a "walkout fee" if you forget your credit card Mark Frauenfelder
  • customer disservice Hermes makes delivery a pain Mark Frauenfelder
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