car rentals Car rental nightmare shows how Hertz oversells inventory and extorts stuck customers Rob Beschizza
hijackings Belarus forces Ryanair flight down to arrest reporter critical of government Rob Beschizza
customer disservice Hilarious but horrifying tale of a misconfigured Dell workstation and dismal customer support Rob Beschizza
customer disservice Bars and restaurants can charge you a "walkout fee" if you forget your credit card Mark Frauenfelder
