amazon Amazon tried to stiff a man who ordered an iPhone and got dog food instead Mark Frauenfelder

hertz Car rental nightmare shows how Hertz oversells inventory and extorts stuck customers Rob Beschizza

belarus Belarus forces Ryanair flight down to arrest reporter critical of government Rob Beschizza

computers Hilarious but horrifying tale of a misconfigured Dell workstation and dismal customer support Rob Beschizza

racism America's obsession with tipping of course has racist roots Thom Dunn

customer disservice Bars and restaurants can charge you a "walkout fee" if you forget your credit card Mark Frauenfelder

customer disservice Hermes makes delivery a pain Mark Frauenfelder

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